What employees remember about you
Each employee keeps short notes about you — facts, preferences, projects — and reads them the next time you talk, on any device.
When notes are written
- When you leave a conversation: switch to another employee, leave Chat or close the tab.
- When you close the Iris window on the Dashboard.
- During a chat, when the employee decides something is worth keeping.
- After a call, from what was said on it.
Notes are kept separately for each employee: what you told Sofia, Sofia remembers.
Notes are not your chat history
Chat history is the conversation itself. Notes are the few things worth carrying forward from it. Deleting the chat history doesn't delete the notes.
Seeing or deleting notes
There is no screen for this yet. To have notes deleted, write to privacy@vott.work from the address you sign in with. Otherwise notes are kept until you ask, or until the account is closed.
Still stuck?
Write to us and say what you were trying to do, what you expected and what happened instead. A screenshot helps.