Help center
How can we help?
Step-by-step answers about your AI team: chat, calls, tasks, plans, your account and your data.
Getting started
What Vott is, signing up and finding your way around
- What is Vott?
- Create an account
- Your first 15 minutes
- Find your way around
- The Dashboard, tile by tile
- Phones, tablets and browsers
- Contact support
7 articles
Your team
The six employees, what they do and what they remember
- Who is on your team
- Who to ask for what
- Are the employees real people?
- Can employees hand work to each other?
- What employees remember about you
- What employees can and can't do
6 articles
Chat
Messages, voice messages, code and previews
- Chat with an employee
- Send a voice message
- Code, pages and previews in chat
- Write to Iris from the Dashboard
- Is my chat history saved?
- Which language do employees speak?
- A reply didn't come, or stopped halfway
7 articles
Calls
Video and voice calls with one employee or several
- Start a call
- Video or voice-only call
- A call with several employees: who hears you
- Write during a call
- How long a call can last
- Give a task during a call
- What happens after a call
- A call won't start, or you can't be heard
8 articles
Tasks & results
Giving work, reviewing it and finding it later
- What a task is, and what you get back
- Give your team a task
- How to write a good brief
- Task statuses
- Review the work: Accept or Request changes
- An employee said the task wasn't created
- A task failed
- How long does a task take?
- Can I cancel or delete a task?
- Find finished work in Files
- Activity and notifications
11 articles
Plans & billing
Tasks and minutes, what counts and when it resets
- Plans and what each one includes
- What counts against your plan
- When tasks and minutes reset
- See what you have used
- When you run out of tasks or minutes
- Paying for a plan
- Cancel a paid plan
- Refunds
- “Paused by the safety limit”
9 articles
Account & security
Signing in, passwords, profile and language
- Sign in
- Reset a forgotten password
- Change or add a password
- Change your email address
- Sign out, or sign out on every device
- Edit your profile
- Change the site language
- Light and dark theme
- Delete your account
9 articles
Privacy & data
What is stored, for how long, and how to delete it
- What Vott stores, and for how long
- Are calls recorded?
- Where your data is processed
- Delete memory notes or get a copy of your data
- Cookies and tracking
- Terms, privacy policy and other documents
6 articles
Still stuck?
Write to us and say what you were trying to do, what you expected and what happened instead. A screenshot helps.