A call won't start, or you can't be heard
Each message on the call screen has a fix; most are about the microphone or the network.
| What you see | What to do |
|---|---|
| “The call is not live yet — press Go live, wait for “On air”, then the mic.” | Press Go live, wait for On air, then unmute. |
| “Microphone blocked in the browser — allow it, then press the mic again.” | Allow the microphone for vott.work (the icon left of the address), then press the mic again. |
| “No microphone found…” | Connect a microphone or a headset and press the mic again. |
| “The microphone is held by another app or tab…” | Close the other call (Zoom, Meet, another tab) and try again. |
| “… couldn't join”, or a seat says Couldn't join | A seat that shows no face or voice within 45 seconds fails. Press Try again. No minutes are counted for a seat that never went on air. |
| A message that the network, a VPN or the browser may be blocking WebRTC | Turn off the VPN, or try another network or browser. |
| “You've used your video minutes for this cycle…” | Switch to Voice, or wait for the next cycle. |
You can't hear the employee? Check the volume and the output device. Some browsers keep sound off until you click somewhere on the page.
Still stuck?
Write to us and say what you were trying to do, what you expected and what happened instead. A screenshot helps.